novosvault Terms of Service

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Welcome to novosvault. The following Terms of Service ("Terms") set out the rules that apply when you visit, browse, or purchase from the novosvault website, mobile platform, product catalog, and customer support channels. By visiting our platform or completing a purchase, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by novosvault, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you must stop using our website and services immediately.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be 18 years of age or older, or have reached the legal age of majority where you live.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, non-commercial purposes. The following activities are not permitted:
  • Submitting fraudulent transactions or placing orders in bad faith;
  • Deploying automated bots, scrapers, or similar tools to harvest product information or pricing without our consent;
  • Attempting to breach site security, data infrastructure, or the accounts of other users;
  • Reselling novosvault products for commercial profit without our express written permission.
• Account Security: You are responsible for keeping your account login details confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Should an evident pricing or typographical error occur, novosvault may correct the mistake and adjust or cancel any impacted orders before they are dispatched, returning the full amount charged to you.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with serious allergies should carefully inspect the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may cap order quantities or cancel orders that we suspect involve fraud or a violation of these Terms.
• Payment Processing: All payment data is protected with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before your order is dispatched.
• Order Modifications & Cancellations: If you wish to cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are also governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every original element on novosvault's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to novosvault and is safeguarded by international copyright, trademark, and intellectual property laws. Copying or distributing this material without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, novosvault will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim connected to these Terms or your purchase should first be submitted to novosvault's support team so that we can attempt an informal resolution.

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9. Changes to These Terms

novosvault may revise or update these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. If you continue using our website or services after an update takes effect, that continued use signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: novosvault
• Customer Support Email: [email protected]
• Customer Support Phone: 12093558586
• Physical Business Address: 625 JONATHAN CT, MERCED, CA 95341, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST